Privacy Policy

1. Introduction

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MetroNet IT ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard information you provide to us through our website contact form.

If you have any questions or concerns about this policy, please contact us at the details provided at the end of this document.

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2. Information We Collect

We collect only the information you voluntarily provide to us through our website contact form. This includes:

• Your name

• Email address

• Phone number

 

We do not collect any sensitive personal data, payment information, or any data through automated tracking technologies such as cookies (beyond standard website functionality).

 

3. How We Use Your Information

The information you provide is used solely for the following purposes:

• To respond to your enquiry or service request

• To contact you regarding our IT products and services

• To provide you with a sales quote or customer support

• To maintain records of our communications with you

 

We will not use your information for any purpose other than those listed above without first obtaining your consent.

 

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process your personal data on the following legal bases:

• Legitimate interests – to respond to your enquiries and provide our services

• Consent – where you have voluntarily submitted your details through our contact form

• Contract – where processing is necessary to fulfil a service agreement with you

 

5. How We Store Your Information

Your information is stored securely and is accessible only to authorised members of the MetroNet IT team. We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law.

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.

 

6. Sharing Your Information

We do not sell, trade, rent, or otherwise share your personal information with third parties for marketing purposes. Your data may only be shared in the following limited circumstances:

• With trusted service providers who assist us in operating our business (e.g. email or CRM platforms), who are contractually obligated to keep your data confidential

• Where required by law, regulation, or court order

• To protect the rights, property, or safety of MetroNet IT, our customers, or others

 

7. Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

• Right of access – you may request a copy of the personal data we hold about you

• Right to rectification – you may ask us to correct inaccurate or incomplete data

• Right to erasure – you may request that we delete your personal data

• Right to restrict processing – you may ask us to limit how we use your data

• Right to object – you may object to us processing your data for certain purposes

• Right to data portability – you may request your data in a structured, commonly used format

 

To exercise any of these rights, please contact us using the details below. We will respond to all legitimate requests within one month.

 

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our website, and we are not responsible for the privacy practices of any external sites. We encourage you to review the privacy policies of any websites you visit.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

 

10. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have a concern about how we handle your data, please contact us:

 

MetroNet IT

Website: www.metronetit.co.uk

 

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK’s supervisory authority for data protection matters, at www.ico.org.uk.